[vc_row][vc_column][vc_tta_accordion style=”modern” shape=”square” color=”white” spacing=”5″ active_section=”41″ no_fill=”true”][vc_tta_section title=”I’ve never worked with a designer before. How does it work?” tab_id=”1516375790023-d44b8eae-4c13″][vc_column_text]We will guide you every step on the way.
First, we will have an initial consultation. This can be in person, on the phone or via Skype/Facetime. We will get to know each other, talk about your needs and we answer any questions you may have to see if we are a good fit for a client designer partnership.
Then we will enter into a written contract where we will concur to the terms of our agreement. This includes scope of work, deliverables, costs, payment schedule, etc.
We will then provide you with a mood/concept board presentation. This will show you the style, look and feel we are going to create in your space. Once this is approved by you we will create a floor plan (based off of dimensions as provided or by conducting a site visit) and begin to make selections to provide you with a proposal which will include photos and prices of the items we propose for you to consider and accept.
You will then enter into agreements with the contractors (if applicable) and work will commence on your project. All items will be purchased, delivered and installed. With the unified goal of creating a home for you that truly reflects who you are and what is important to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I don’t know what I like” tab_id=”1516375790054-d5da1be1-6f13″][vc_column_text]During our consultation, we will ask you a series of questions to help you determine your style.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much does it cost?” tab_id=”1516376000089-1383fd20-eccd”][vc_column_text]Contract varies, depending on the location and scope of the work-local or long distance. Too many factors involved to give specifics. Sometimes on an hourly basis and purchasing of furnishings specified. Sometimes a client wants to negotiate a set fee. Each customer is treated individually.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What about budget?” tab_id=”1516376019268-aa69c20b-c837″][vc_column_text]We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of store bought items or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What additional costs can I expect? ” tab_id=”1516376034483-38a8b03e-af13″][vc_column_text]I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can we work in phases?” tab_id=”1516376060086-b41f843d-f01f”][vc_column_text]Yes, we can absolutely work in phases. This option allows you to prioritize and design as many or few spaces as you would like.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I have to go shopping with you?” tab_id=”1516376067521-ea83c039-130a”][vc_column_text]No, you do not have to go shopping with me. I will provide you with options and you can choose from the comfort of your home or office or anywhere else you may find yourself during this process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I shop on my own? ” tab_id=”1516376075313-8715a6a4-c0f1″][vc_column_text]You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is my level of involvement?” tab_id=”1516376082816-ae21abbb-f785″][vc_column_text]The level of involvement on any size project is entirely up to you. You can be involved in every choice or leave it to us to create the entire space for you. With a satisfaction guaranteed result.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have multiple homes, are you able to travel and design all of them for me?” tab_id=”1516376096117-ada7cb66-7e09″][vc_column_text]Yes, we can accommodate your needs and design your space wherever it may be located…assuming we can get there legally![/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you work with contractors? ” tab_id=”1516376102001-971ed89f-b268″][vc_column_text]We work with the contractors hired by you the client. We also enjoy working with other design professionals to create your custom space. While we prefer to use professionals that I have worked with on previous projects and can provide recommendations when necessary and we are always open to developing new relationships should you wish to make an introduction to someone you would like to include in the process. Natalia Chinea Designs, Inc., does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long do projects normally last? ” tab_id=”1516376121300-089b857b-999c”][vc_column_text]This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I place an order? ” tab_id=”1516376128469-6d9b4c16-dc99″][vc_column_text]Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects along with full payment is required to place an order. No item will be ordered by Designer until Designer receives signed proposal and full payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my mind after an order is placed? ” tab_id=”1516376151122-9d804de7-219c”][vc_column_text]Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-refundable.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When are payments due? ” tab_id=”1516376162723-ac248787-11f8″][vc_column_text]Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I decide mid-project I want to add more to the scope? ” tab_id=”1516376188081-cd433f9f-12cc”][vc_column_text]Since I work hourly, increasing the scope is not a problem.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I have concerns about an item? ” tab_id=”1516376194565-5c96af3c-b736″][vc_column_text]Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How are items delivered? ” tab_id=”1516376179213-96147bbe-e649″][vc_column_text]A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Natalia Chinea Designs, Inc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the difference between a specification & proposal?” tab_id=”1516376233079-31a8288c-6d3b”][vc_column_text]Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Natalia Chinea Designs, Inc., go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1514934958740{background-image: url(https://nataliachineadesigns.com/wp-content/uploads/bg_leather.jpg?id=227) !important;}”][vc_column][vc_column_text]
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